Salesforce unveiled its new AI platform, Agentforce, through the annual Dreamforce occasion on Sept. 17, showcasing a device that permits companies to shortly create and deploy autonomous AI brokers.
The platform, designed to boost productiveness in areas resembling customer support, gross sales, and advertising, was demonstrated on the “Agentforce Launch Zone,” the place attendees constructed their first AI brokers reside and on-site.
Agentforce integrates with Slack and a big language mannequin (LLM), providing companies a simplified strategy to growing AI brokers with out in depth coding. The platform is geared toward offering a low-code resolution for organizations in search of to automate processes.
Attendees at Dreamforce will proceed to have entry to their agent prototypes through Salesforce Expertise Cloud after the occasion.
Salesforce CEO and chair Marc Benioff stated:
“Agentforce represents an development in AI expertise, transferring past conventional copilots to create autonomous brokers that prioritize accuracy and scalability.”
Agentforce brokers are able to analyzing knowledge, figuring out actions, and executing choices independently, with the choice to transition duties to human staff when wanted. The platform goals to assist companies in overcoming challenges typically related to customized AI implementations, resembling knowledge administration and integration prices.
Kevin Quigley, Senior Supervisor at Wiley, shared his expertise with the platform, highlighting a 40% improve in case decision after implementing Agentforce. He emphasised the advantages of the no-code builder, notably throughout high-demand durations.
Salesforce has outlined its aim to increase the usage of Agentforce, with plans to deploy one billion brokers by the tip of 2025. The corporate continues to give attention to AI-driven options as a part of its broader technique to boost enterprise operations and buyer engagement.
Agentforce is positioned as a device to help organizations in managing AI extra successfully, addressing a rising demand for automation and clever processes throughout industries.
