Caroline Bishop
Feb 23, 2026 21:36
Manus releases 30-minute tutorial for constructing AI e mail help brokers with out coding, getting into a market projected to hit $53.3B by 2034.
Manus has launched a step-by-step tutorial enabling small enterprise house owners to construct AI-powered buyer help brokers that combine instantly with Gmail—no coding required. The corporate claims the whole setup takes half-hour.
The timing issues. AI-driven buyer help brokers characterize one in all tech’s fastest-growing segments, with market projections displaying development from $2.5 billion in 2024 to $53.3 billion by 2034—a 35.8% compound annual development fee.
How the System Works
The Manus agent operates on a draft-and-approve mannequin somewhat than full automation. Twice day by day, the AI checks a linked Gmail inbox for help emails, consults a user-uploaded information base, then drafts responses matching the enterprise’s tone. Crucially, people retain remaining approval—every response requires a single click on earlier than sending.
This hybrid method addresses a rising business concern. Gartner lately predicted that half of corporations slicing employees for AI by 2026 will rehire by 2027, suggesting pure automation is not delivering as promised. Buyer tolerance for “half-working automation” stays low, pushing distributors towards augmentation somewhat than alternative fashions.
The Productiveness Math
Analysis from late 2025 signifies AI e mail brokers can deal with roughly 80% of routine inquiries whereas slicing response occasions by half. Productiveness good points of 25-30% are typical when automating analysis and follow-up duties.
However there is a catch. Latest business evaluation suggests price financial savings should not be the first motivation anymore. The main target has shifted towards lowering cognitive workload and guaranteeing reliability—metrics more durable to quantify however arguably extra beneficial for buyer retention.
Aggressive Panorama
Manus enters a crowded discipline. Established gamers embrace Zendesk AI E mail Help, Intercom’s Fin, Yellow.ai, and varied no-code platforms like Appy Pie Brokers and MindStudio. Most supply related visible builders and CRM integrations with Salesforce, HubSpot, and customary helpdesk software program.
What distinguishes Manus is the “vibecoding” angle—the corporate constructed the tutorial web site itself utilizing its personal platform, positioning the e-mail agent as a gateway to broader automation tasks like stock monitoring or gross sales reporting.
What’s Subsequent
The draft-and-approve mannequin represents a smart entry level for companies cautious of totally autonomous buyer communication. Whether or not Manus can differentiate itself in an more and more commoditized market stays the open query. For small enterprise house owners drowning in help tickets, the 30-minute setup time a minimum of lowers the barrier to discovering out.
Picture supply: Shutterstock
